Division of Consumer Affairs

Mary Kempker, Director

The Division of Consumer Affairs contains the Consumer Services Section and the Investigations Section. The Consumer Services Section investigates complaints submitted by the public alleging unfair or unlawful acts committed by insurance companies. Consumer specialists also answer questions about insurance companies, contracts and potential concerns. The Investigations Section handles similar types of questions and concerns about licensed insurance producers (agents and brokers), bail bond agents, public adjusters and insurance agencies.

The division's branch offices respond to consumer concerns in those regions.

Consumers may call the Insurance Consumer Hotline at 1-800-726-7390, the Kansas City branch at (816) 889-2381 and the St. Louis branch at (314) 340-6830.

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